Welcome to City Medical Centre

Nau mai, haere mai,

City Medical Centre, is conveniently located in the heart of Wellington's CBD on Lambton Quay.

Our highly skilled team deliver healthcare services in a dynamic and professional environment.

When seeing out team you may meet some, or all of the following people:

General Practitioners, Nurses, Administrative Staff, Primary Care Practice Assistant (PCPA), Health Improvement Practitioner (HIP) and Health Coach.

Level 2, 190 Lambton Quay
Wellington
Ph. 04 471-2161

mail@citymedical.co.nz

EDI - citywgtn

Equity Statement

Commitment to Equitable Access for All

City Medical Centre is dedicated to providing equitable access to healthcare services for all patients, regardless of age, ethnicity, gender, sexual orientation, religion, culture, socio-economic status, geographical location, wellness, or ability. This commitment extends to all patients and honors the significance of Te Tiriti o Waitangi.

Our Understanding of Equity

For us, equity means treating every patient with genuine care and respect, recognising each as an individual with unique needs. It involves striving to meet the medical and wellbeing needs of every patient without prejudice, while being conscious of any unintentional bias.

How Our Patients Will Experience Equity

Patients will feel safe and comfortable in our environment and have a positive experience throughout their visit, which will include:

• Comfort in our waiting areas.

• Building a genuine rapport with the medical professional they are seeing.

• Feeling valued, listened to, and understood.

• Sensing that the medical professional truly cares about their wellbeing.

• Being fully informed about their condition, treatment options, and potential outcomes, enabling them to make informed decisions about their healthcare.

• Comfortable to ask questions about their health and medical care.

• Not feeling judged based on appearance, socio-economic status, culture, religion, or gender.

• Having the medical professional ensure everything is clearly explained and inviting any further questions.

Tēnā koutou,

We look forward to seeing you.

We also have a Pharmacy located onsite called City Medical Centre Pharmacy.

The pharmacy is an independent business. If you need to contact the pharmacy, you can do so by email or phone.

Email: citymedicalcentrepharmacy@gmail.com

Phone: 04 473 7868.

Zero Tolerance Policy

City Medical Centre maintains a strict zero-tolerance policy towards unacceptable behavior by patients. Such behavior includes personal attacks, abusive or aggressive language, swearing, physical contact, or threatening gestures.

Any instance of physical abuse directed at a doctor or staff member by a patient or their family will be reported to the police and handled appropriately.